COVID-19 Policy

Introduction and reopening dates

The safety of Viva Ireland staff and clients is our priority.  For this reason, we have temporarily closed the business to ensure the safest environment to our clients.   We are delighted to announce that we are ready to reopen our accommodation service from 1st September 2020.

We are aware that many customers still need a flexible accommodation in Dublin and Cork.  As such, we have made the decision to continue to provide our service, with some relevant changes.

 
What we are doing?

Cleanliness

We have enhanced cleaning protocols for our properties:

• Increased cleaning and sanitising of private and public areas.  Common areas are being cleaned at least once a week, dependent on usage. We are using disinfectant to wipe down all surfaces at risk and touchpoints such as handles, switches etc.
• Signage to remind our guests to observe social distancing and frequent handwashing.
• Linen will be washed at 90 degrees to ensure killing of bacteria.
• Every property will be provided with cleaning and disinfecting products to ensure that guest can clean up spaces and surfaces after use.
• Shared rooms will have beds at safety distance (1.5m) unless groups are coming together.
• Bunk beds will be placed in a safe standard where each guest can access by different sides. In addition, guests will sleep in an alternated position for extra safety, unless groups are coming together.
• No visitors and guests are allowed at the properties until the emergency lasts.
• Guests are requested to use shared facilities when available and avoid congested areas (kitchen, living room)
• The self-check-in procedure will remain in place to ensure no contact between staff and guest.
• Keys are being sanitised after every check-out.
• Any suspected case can report to our staff.  We will help you to contact the relevant authorities.
• Please contact a member of staff should you become ill with symptoms such as cough, fever, difficulty breathing and they will implement the COVID response plan.
• Enhanced staff safety with personal protective equipment and enhanced training and protocols.

Travel restrictions and Quarantine

• Before travelling to Ireland, please read the update requirements and guidelines on the official website link below:

https://www.dfa.ie/travel/travel-advice/coronavirus/general-covid-19-travel-advisory/

https://www.citizensinformation.ie/en/health/covid19/public_health_measures_for_covid19.html

 Office

• • • Our Dublin and Cork office will reopen with reduced staff and hours.  Our new opening times:  Mon-Fri 9:30am-4:00pm.  Phone lines and online chat will operate with same schedule.
    • A language representative might be not available at all times.
    • We strongly recommend to book an appointment before reaching our office.  Customers arriving without appointment might not be served.
    • Cash payment will not be accepted. Customers must pay by credit card only.

While we are staying open for those clients who need us, we echo government recommendations to follow safety advices.

We will continue to monitor the situation so that we can safely serve our customers who need our service. We appreciate your understanding. 

We are open to all feedback and suggestions for how we can best serve our customers and our communities at this point. Email [email protected] with anything you’d like to share.

Cancellation policy

We have adapted the cancellation policy to current situation

Standard cancellation policy:

• • • Bookings cancelled earlier than 21 days before check-in date will not be charged.
    • Bookings cancelled between 21 and 7 days before check-in date will be charged €100.00 or 10% for Partners.
    • Bookings cancelled less than 7 days before check-in date will be charged €100.00 or 50% for Partners.
    • Bookings cancelled 24 hours before check-in date, or anytime after, will be charged €100.00 or 100% for Partners.
    • Upon arrival at the accommodation, all guests can avail of guaranteed satisfaction or rental refund policy.

Enhanced conditions after covid-19 impact:

• • • Bookings can be postponed at any later date without any fee.  However, if the booking gets cancelled after being postponed, the cancellation policy will apply considering the original check-in date and the change of date request.
    • In case of a new lockdown due to Covid19, if the customer decides to leave our accommodation at an early date, a notice rent fee of 21-days will be deducted to the bookings in any circumstances. After that, if there is a remaining rent payment, a credit will be issued according to Viva Ireland terms. The security deposit is not refundable in this situation.